INDUSTRY PARTNERS

YOU WANT TO STAY IN BUSINESS? You better roll out the red carpet for your clients.
By Dr. Joachim de Posada

Every single day, in all different kinds of industries, I witness horrible customer service. I see it when I catch a cab, when I visit someone in a hospital, when I go to a restaurant, when I buy a piece of equipment, even when I deal with a government agency. In this article, I am addressing travel agents. It is no secret that the travel industry has gone through tremendous changes. read more

WHAT ABOUT US LITTLE GUYS?
Mike Marchev

People ask me all the time where I get my ideas for this column. In a world made up of mediocrity, one does not have to look very far. This little jewel came to me just this week. Allow me to show you another example of how not to do things.

I was recently manning a booth with an associate of mine in Philadelphia when I took a break from booth duty to walk the show floor. I stopped at the booth of a major cell phone company, of which I am a satisfied... read more